Author Archive for Geoff Bawden

Clubs are Holding RAC Visioning Meetings!

 Newfoundland and Nova Scotia clubs have held visioning sessions. 

Both the Society of Newfoundland Radio Amateurs and the Halifax Amateur Radio Club have held sessions facilitated by local club officials and are communicationg the results to their Regional RAC Director. Visioning meetings are planned for Ottawa and Winnipeg and I am sure that there are others in the works.

Peter had previously offered advice on how to hold a town hall meeting … check it out and hold your meeting.  Keep your Regional Director in the loop .. he is willing to help.

Geoff  VE4BAW

Musings of the First Vice President: Intro by President Geoff

Intro:

I have received feedback from a number of members that our approach to Transformation seems to focus on the negative and underestimates the positive … it is true that my presentation at the AGM [http://www.rac.ca/en/rac/2010-agm-presentation/] has a litany of issues which I believe need discussion. It was preceded on the Friday by a two and a half hour open discussion [at the AGM] going over the positives and negatives  of RAC and was followed by presentations by two Directors [ Atlantic Region -Len Morgan VE9MY, Ontario Northeast - Bill Unger, VE3XT as well as Ian Macfarquhar, VE9IM First Vice President].  I enjoyed the open discussion and give and take at the AGM [as well as the hospitality of the Halifax Amateur Radio Club!].  I was accused of listening.

We need to see the future and honour the past but perhaps we should ensure that the present is in context.

Geoff  VE4BAW

Ian wanted to say something and so I give you some musings by First Vice President, Ian VE9IM:

Ian says:

There has been a lot written and talked about recently concerning the Transformation Process that the RAC is currently undertaking. This has spurred discussion amongst some members and clubs as they think about what the RAC means to them, what they would like it to be and their visions for what it could be in the future. This is a worthy exercise and much good is expected to come from it.

A side effect of this process has been a tendency to focus on the negative, at the expense of the things that are achieving success within the organization. This can leave a negative and incorrect impression about the organization as a whole to those following the process. A new vision has to be brought forward and many things changed and but when looking at the big picture, one has to recognize what is working and what members value. The law of unintended consequences is always at play. I think it is useful to remember a number of the things that members value. This is by no means an exhaustive list, just a sample of a few things the RAC is doing for its members that may be being overlooked.

The RAC is doing yeoman service in representing the interest of its members with the regulatory bodies that control the frequencies we get to use. Both our national regulator, Industry Canada and international organizations such as the I.A.R.U. have expressed great respect for the RAC and consider it to be a vital organization that garners international respect. The RAC team that performs on behalf of members on the international stage e.g. WARC, I.T.U. continually punches above its weight and provides stellar representation for the interests of Canadian Radio Amateurs where it counts. These are the bodies that determine who gets to use what spectrum. The RAC’s contribution to these international bodies is seen as highly competent and the RAC’s opinion is valued and respected.

The RAC sponsors and continues to operate two of the most popular HF contests in North America, the Canada Day and Winter contests. These are consistently rated very highly by participants. The RAC QSL bureau system continues to be sponsored and funded by the RAC Bureau service for normal usage is at no cost to members. Unlike RAC, some organizations (ARRL for example) charge for each and every card their bureaus handle. We don’t. The RAC bureau handles cards within Canada ie VE-VE cards, others like the ARRL do not provide a similar service. The RAC is again punching above its weight.

The RAC produces a jewel of a national amateur radio magazine, TCA – The Canadian Amateur. This magazine receives strong reviews from both Canadian hams and foreign amateur bodies and groups. For an organization of the RAC’s size, this magazine is top notch and the envy of similar sized national Amateur Radio societies. Increased interest from advertisers will result in further improvements. Whether a paper or electronic publication or hybrid, this national outlook on Amateur Radio is important to RAC members.

The RAC has developed several insurance programs that its members and Affiliated Clubs can participate in. These programs are highly valued by the RAC membership and offer a range of insurance that can provide liability coverage at a cost far below that of the open market. New programs are being introduced to provide equipment loss protection and enhanced liability coverage. These programs are only available as a result of an organization of the RAC’s stature and long term track record. Again the RAC is punching above its weight.

There is a lot of work and visioning and growth to do but we should keep in mind  the things that are useful and valued. We will all benefit from improvements and changes.

Ian MacFarquhar, VE9IM

First Vice President, RAC

Observations on a Transformation

Second Open Letter From the President

When I spoke at the recent AGM and then at the DX Forum in Halifax this last August, I started my address to the Forum by telling three stories ..  which describe RAC in my eyes.

First, I told the story of the group of blind men that approached an elephant.

The first blind man grabbed the tail and said that an elephant is like a rope .. the second blind man grabbed a leg and said .. no, no an elephant is like a tree.. the third blind man grabbed the trunk and said ..no, no the elephant is like a great hose, a fourth blind man grabbed an ear and said .. no, no it is like a large palm frond while the fifth blindman grabbed the body and said .. no, no the elephant is like a huge barrel in the air! They were of course all correct and all wrong at the same time .. it was the totality of their experiences that described the elephant.

The second story that I told about RAC was that I had heard that the helicopter could be described as  a collection of spare parts flying in loose formation with pieces flying off from time to time.

The third story that I told about RAC was about  the carnival game `whack a mole` which is a  game in which the contestant stands in front of a large piece of plywood with many holes cut in it .. and waits for a mechanical rodent to pop out so that he can hit it. That could be a description of  management at RAC … issues past and present arrive unannounced and the urgent replaces the important.

I tell the stories because I felt that they are my mental pictures of RAC and a picture is after all worth a thousand words.  You can find the Power Point of my address at http://www.rac.ca/en/rac/2010-agm-presentation/. There are several slides of issues that, în my view, needed to be addressed. It was not intended to be a complete list as others would approach the elephant from different directions. 

That presentation was the opening of the transformation discussion. But why should we bother with a transformation discussion at all someone may ask?

By the time that I became President in January of this year taking over from Ian McFarquhar in his acting role, I knew, and the Board knew, that RAC as it exists is not sustainable.  For one thing there was too much instablity .. no President had finished their term since Earle Smith, VE6NM, and his term ended at the end of 2007. There had been little continuity of office staff in two years, key records had vanished and some portions of the financial records were qualified. Fiscal losses had occurred at least two years in a row. (do not panic, we have  contingency plans but want to make the best choices and our Financial over-site committee is now meeting monthly). Yeoman work had been done in 2009 to address these issues but more of the same was not going to cut it … one of my favourite sayings is a quote from Einstein:

The definition of insanity is doing the same thing over and over and expecting a different result.

This is a quote that I have used many times in the past in many reorganizations.

By January I had already collected all past planning and fiscal documents and reviewed them. There are two main forms of strategic planning – one assumes that the outcomes are fundamentally sound and therefore the platforms are correct – platforms being the organization and its systems including financial, IT, policy development, marketing, governance, etc.. We (Board) were not happy with the outcomes and decided to use the second major strategic approach -we called it “burn the platform” at Queens Executive School. Burn the platform means ignore your platforms … consider the outcomes that you want .. i.e. determine the dream and then work backward to determine what your platform needs to look like. In my collected pile of documents was  the John Bartlett 2008 PowerPoint to the annual BoD meeting. It was a well written document, one of the two best in the pile in my view and when from out of the blue John emailed me to offer to help I was pleased to have John address the Board and the Board agreed to proceed.

The blog became the tool of choice when in a telephone conversation with Peter he asked how we would get the Bartlett material out and I said use the blog .. our fastest flash to bang communication device. It has limitations however, while we can be over 200 hits per day now it still  is still only a fraction of our membership and we will need to frame some form of consultation that reaches all of our members (just shy of 5000).  TCA reaches all members but has a long cycle time compared to the blog or website.

Much material has been back and forth on the blog … we are receiving a tremendous amount of  constructive comments and some evidence of what I have called scar tissue from members. Scar tissue from persons who reached out to work with their colleagues in RAC in the past but were rejected, persons who hold memories of past slights and persons who worked hard but felt that their contributions were minimized.

One theme that has surfaced is that our approach and the discourse is that we are  too negative and we are undervaluing the good things that RAC has done. Our approach has been to attract critics in order to capture a body of information that will inform discussion and decision.

We often tend to compare ourselves to the ARRL in terms of services and performance standards. When I attended their Board meeting earlier this year in Connecticut (at my expense) I learned that they had around a hundred paid staff and dozens  had decades of seniority.

We punch above our weight in international affairs and TCA, our contests and QSL services are first rate. RAC has worked hard and successfully to prevent distracted driving legislation to impact hams in almost all provinces [Ontario still needs a good fight] and more.  RAC would be the envy of most Ham associations in the world [the US, Japan, Germany excepted]. However, this process is about improving RAC, not being defensive and satisfied.

Another theme that arose is the issue of  “old boy’s club” … someone asked me though “well OK then who are the Old Boys?” … hmmm good question. (Might be me as I am now technically a senior).

I have been called many names since this started, both privately and publicly  (ranging from stupid for doing it, to courageous în the Yes Minister sense, being understanding, picking the wrong partners, a liar, brave, foolish, a 1965 manager (boy, that was the only one that  hurt),  letting some people put a target on my back, I could go on). The process has faced hostility, apathy and eager take up. I have been told that this process is the action of a corporation on its death bed (we are not). The majority of the blog comments are addressing our current platform and are not getting into the dream aspect … the desired future state. Perhaps we will hear from clubs in the next two months as they enter into their early fall meetings.

Thanks to this process and Peter’s hard work we have reconnected to many RAC members.

We will need to loop back to our membership and test the outcomes of our deliberations to all 5000 members not just the 200 plus that blog. In previous communications I had asked how we can best communicate to our members …  the question still stands.

A comment on the issue of customers vs members … everyone at RAC is a member who volunteers their time and money (if  you want to end up with a small fortune at RAC – start with a large fortune). Virtually all of the services are done by people who give their evenings and weekends and who can leave RAC at the drop of a hat … no pay, benefits or pension nor signing bonuses for volunteering at RAC.  Most are not retired and have families. There are no secretaries to collate, rank and BF your emails and so sometimes they are lost. RAC to me is a cooperative. A group of people with common interests working together for mutual benefit. Hams helping hams. (Is cooperative a prairie thing?).

This process has had some casualties … at least two. The Assistant Director who believed in the process, and gave a presentation in Kingston feels badly burned by being sandbagged by a process that we authorized and has resigned. I have told him that he has my full support and understanding and have asked him to stay.  We cannot burn our people. No process is so important or pure that we can allow our line volunteers to be burned or be callous when that happens. As an executive for more than two decades I can tell you that when someone in good faith undertakes a task for you they must be supported and defended, period.

Peter West VE3HG has resigned.  His reasons are his own but it followed my clear statement that  no process is so important or pure that we can allow any volunteer to be burned. To be clear, however, if anyone is to blame for the burning of a volunteer it is me for authorizing the process.   I hope that both men reconsider their respective resignations. Peter West VE3HG is a hard working intelligent idealist who has brought strong value to RAC and who is pushing the boundaries of social networking in the interests of amateur radio. I would like to think of him as my friend.

We will continue .. I urge clubs at their meetings in September and October to consider all of the prepared materials and forward their results to their respective Directors.

Geoff Bawden VE4BAW

President and Chair, RAC